Diphony

Support

We answer every message, usually within one business day.

Common questions

How do I get Diphony?

From the Mac App Store — free, no account needed. Pro is an in-app purchase inside the app; the download itself never costs anything. Requires macOS 15 or later.

The other side of the call is silent in my recording

macOS needs a separate permission for system audio. Open Diphony › Settings › Health Check; if "System audio" is not green, follow the button there — it takes you to the exact panel in System Settings.

Both speakers show up as the same person

That should not happen: Diphony keeps the microphone and the system audio as two separate tracks, so attribution does not depend on guessing voices. If you do see it, send us the session's transcribe.log (Settings › Health Check › Copy Report).

Where are my recordings?

In the folder you chose the first time you opened Diphony — Documents › Diphony unless you picked another place. The current path is shown at Settings › Library folder, with a Change… button. Each session is a plain folder with the audio and the transcript inside — nothing proprietary, nothing locked.

I paid but the app still says Free

Open the paywall and press Restore Purchases. Make sure you are signed in to the same Apple Account you bought with.

I cannot start a third recording today

That is the free plan: two recordings a day, each of any length. The counter resets at midnight. Pro removes the daily limit; whatever you already recorded stays yours either way.

How do I cancel the subscription?

App Store › your account › Subscriptions. Cancelling stops the next renewal; see the Terms of Use.

How do I get a refund?

Purchases are handled by Apple, so refunds are too: request one at reportaproblem.apple.com (sign in with the Apple Account you bought with, find Diphony, choose "Request a refund"). We cannot issue refunds ourselves, but support@diphony.com will help if something went wrong.